Snow holiday company Ski Independence has been awarded one of Feefo’s most prestigious accolades in customer service: the Feefo Exceptional Service badge, in addition to the Feefo Gold Trusted Service Award. Both of these honours are independent seals of excellence, recognizing businesses that have demonstrated outstanding performance in key customer review areas.
The Exceptional Service badge is a part of Feefo’s Trusted Service Awards. While many of Feefo’s top customers will receive a Trusted Service Award, only 32 businesses will earn the Exceptional Service badge. This award celebrates brands that consistently exceed expectations in their service standards.
Michael Bennett, Managing Director of Ski Independence, expressed his pride: “We’re incredibly proud to receive the Exceptional Service award from Feefo, which is a testament to the dedication of the Ski Independence team, who always go above and beyond on behalf of our loyal and valued clients.”
With a network of over 6,500 brands, Feefo is the world’s largest provider of verified reviews. They help brands understand their customers by analyzing these reviews and providing insights into trends, needs, and habits. Feefo’s Trusted Service Awards are unique because they truly reflect a business’s commitment to outstanding customer service, as judged by feedback from real customers.
Feefo presents the Exceptional Service badge to only 32 businesses that have:
- Met the criteria to win a Trusted Service Award in 2025.
- Achieved the highest average review score in their industry or the largest review score increase over the last three-year period.
- Achieved the highest review reply rate in their industry.
- Achieved the highest review response rate in their industry.
Tony Wheble, CEO at Feefo, congratulated the winners: “During these economically challenging times, it’s inspiring to see companies like Ski Independence consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”
